Viking Appliance Service · Mercer Island

Mercer Island, WA · Independent Viking service

Your Viking kitchen,
put right again

Ranges, wall ovens, built-in refrigeration and dishwashers — diagnosed properly, repaired once, and left the way a good kitchen deserves. One technician, Mercer Island only, most calls seen the same day.

  • $89 service call, credited in full against an approved repair
  • Factory-spec Viking parts only
  • Gas-certified & insured in Washington
  • On site 8:00 am – 8:00 pm, seven days · the phone is answered 24/7
Stainless professional gas range with the oven door lowered, a burner cap lifted off and the rack set aside
Empty undercounter refrigerator set into dark cabinetry, shelves out, door gasket and vent grille visible
Dishwasher pulled clear of the cabinet run with its drain pump and hoses exposed underneath
Pliers, nut drivers, a screwdriver, a wire brush and a mounting bracket with its fixings on a shop towel

Est. work Range · Oven · Refrigeration · Dishwasher

Screwdrivers, nut drivers, pliers, a wire brush and a spring-loaded door hinge laid out on canvas

Who comes to the door

One technician, one island, twenty years of Viking

This is a single-technician shop, and that is the whole point of it. The person who takes your call is the person who arrives, diagnoses the fault and does the repair — so nothing is lost between a phone script and a van.

The work is deliberately narrow: Viking ranges, ovens, refrigeration and dishwashers, on Mercer Island. Twenty years on the same brand means the failure patterns are familiar. A burner that clicks without lighting, an oven that drifts fifty degrees cool, a fresh-food compartment sitting at 50°F while the freezer is fine — these have short lists of likely causes, and knowing the list is most of the job.

Mercer Island kitchens tend to be considered ones. Panel-ready columns set into millwork, ranges that anchor a room, cabinetry that cost more than the appliance. All of it comes apart carefully and goes back the way it was found.

Independent service · Mercer Island, WA

More about how the work is done

A recent call

What a proper diagnostic looks like

A 36-inch Viking range in Emerald Hills. The owner had been quoted a full cooktop replacement by another company. Here is what was actually wrong.

Stainless gas range with the oven door down, one burner cap lifted off and a rack set out on the floor On arrival

Two burners lighting late with tall yellow flames; the simmer setting kept dropping out entirely.

  • Flames lifting off the port ring and burning yellow at the tips
  • Left front burner taking eight to ten seconds to catch
  • Simmer position extinguishing within a minute
  • Previous quote: replace the cooktop assembly
Another stainless professional range with every grate seated and the oven cavity empty and clean After the repair

Clean blue cones across all six burners and a simmer that holds steady under a covered pan.

  • Two burner orifices had been fitted in the wrong positions
  • Spark electrodes cleaned and re-gapped, one replaced
  • Air shutters reset to spec for natural gas
  • Actual cost: a fraction of the quoted replacement

Photographs illustrate range work of this kind. They are not the unit described above.

Why this shop

Small on purpose

There is no dispatcher, no rotating crew and no upsell script. Four things make that work on an island the size of Mercer Island.

  • Gas-appliance certified

    Licensed and insured for gas range and cooktop work in Washington, including the conversion and orifice work older Viking units often need.

  • One island, one route

    Mercer Island is the whole territory. No ferry, no cross-lake traffic, no three-hour arrival windows spanning two counties.

  • Factory-spec parts only

    Viking components sourced to your serial number. Aftermarket substitutes are declined rather than quietly fitted.

  • Priced before we start

    An $89 service call, credited in full against an approved repair, then a firm figure for parts and labour. Nothing is ordered or opened up until you have agreed to it.

Licensed and insured in Washington · Viking equipment only · Serving East Seattle, First Hill, Emerald Hills, Mercerwood

In their words

Kitchens we have been back to

4.9 / 51,050 reviews

  • Glasses on the top rack kept coming out chalky, the bottom rack fine. A cracked spray-arm bearing, plus a filter nobody had ever lifted out. Both dealt with, and it washes properly now.
    Georgiana P.First Hill · May 2026
  • The built-in refrigerator was warm on the fresh food side. He diagnosed a failed evaporator fan in about half an hour and had the part on the van. Our cabinetry went back together perfectly.
    Paul & Rina D.Mercerwood · Oct 2025
  • Range oven igniter glowed orange for five minutes and the gas never opened. He tested current draw instead of guessing, changed the igniter, then ran a full preheat while I watched the probe.
    Rosalie F.East Seattle · Oct 2025

Questions

Asked on the phone, most weeks

If yours is not here, ask it directly — the answer will be the same one you would get on site.

Call (206) 208-3377
How quickly can someone get to a house on Mercer Island?
The island is a single, compact route for us, so most calls booked before noon are seen the same day. Work runs 8:00 am to 8:00 pm, seven days a week, and the phone is answered around the clock — so a late-night call simply gets the first slot in the morning. First Hill and East Seattle addresses are usually the earliest because they sit closest to the north-end approach.
One burner on my Viking range clicks but will not light. Is that a big repair?
Usually not. A single burner that sparks without lighting is most often a saturated spark electrode, a misaligned burner cap or a blocked port — all inexpensive. It only becomes a spark module or gas valve job when every burner clicks at once.
Do you work on the older Viking Professional ranges?
Yes. VGSC, VGIC and the current VGR and VDR series are all regular work for us. Older units are usually more repairable than newer ones, not less — the parts are mechanical and still available.
My kitchen is panel-ready. Will the cabinetry survive the visit?
Integrated Viking refrigeration comes out and goes back on its own hardware, with the custom panel removed first and set aside on padding. Trim, hinge alignment and door gaps are reset before we leave.
What does the visit cost before any parts?
A $89 service call covers the visit and a full assessment of the unit, and it is credited in full against the repair if you approve the work. You get a firm number for parts and labour before anything comes apart.
Do you carry Viking parts on the van?
The common failure items travel with us — spark modules, igniters, bake and broil elements, oven thermostats, door hinges, gaskets, drain pumps and evaporator fans. Sealed-system and cosmetic parts are ordered to the specific serial number.